Question: Management is considering implementing a technology improvement in its service system. The new technology would cut variability of service time by 10% but would not

Management is considering implementing a technology improvement in its service system. The new technology would cut variability of service time by 10% but would not alter its mean. It would also not impact arrival rates, number of servers or queue capacity. Moreover, as with the current system, no customers would be blocked or abandon due to long waits. With the new technology, the average waiting time in queue would ______ and the average server utilization would (ii) (i) decrease, (ii) decrease (i) remain unchanged, (ii) increase O (1) decrease, (i) increase (1) increase, (ii) remain unchanged (i) decrease, (ii) remain unchanged

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