Question: Management: Operations / Production Management - Data Analysis Tools Which of the following is NOT a principal issue in service encounter design? A Technology and

Management: Operations/Production Management - Data Analysis Tools
Which of the following is NOT a principal issue in service encounter design?
A Technology and information support systems.
B Customer contact behavior and skills.
C Service provider selection, development and empowerment.
D Service recovery and guarantees.
Management: Operations/Production Management - Data Analysis Tools Which of the following

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