Manager$$s Hot Seat: Serving Up Communication Mishaps

Communication is the transfer of information and understanding from one person to another, and an activity that, as a manager, you will undertake multiple times every day. An efficient communicator is one who can transmit a message accurately in the least amount of time. An effective communicator is one whose intended message is accurately understood by the other person. The goal of this video is to help you navigate communication issues by applying what you$$ve learned to the video.

Amalfi restaurant$$s service manager, Lorenzo, is meeting with servers Stacey and Noah to discuss customer complaints. During the meeting, it becomes obvious that communication between the team is a serious issue, and there is plenty of frustration to go around as a result. How did the team handle the situation? How would you?

Click the $$ button to watch the video. Then, answer the questions that follow.

Access the text alternative for Career Readiness CH $15$ MASTER. Will open in a new tab or window. Internet connection required.

Lorenzo is using $\_\_\_\_\_\_,$ which is $\_\_\_\_\_\_$ in media richness.

Multiple Choice

impersonal written communication; high

personal written communication; low

face$-$to$-$face communication; low

impersonal written communication; low

face$-$to$-$face communication; hig