Managing Conflict

Scenario $4$: Conflict Between Supervisor & Upper Management

Nancy believes that one contributing factor to the stress in her unit is the lack of regular communication from the Vice President's office. She is often given assignments with little lead time and without all the information she'd like for decision making. She finds herself without the background to explain new procedures to her staff.

Nancy has tried to talk to the Vice President about this, but he doesn't seem to understand her problem. He says he doesn't have time to explain everything to her in detail. She needs to accept his decisions and move on$.$ The last time, he talked to her about being a team player and wondered if she should go to a management training course.

Discussion Questions:

What conflict management style $($accommodating$,$ avoiding, compromising, collaborating, competing$)$ might work best in approaching this situation?

What would you advise Nancy to do next?