Managing Front Office Operations

Managing Front Office Operations

In your groups demonstrate the correct procedures for handling one of the following scenarios over the telephone.

Include the appropriate procedure for handling the telephone call, both opening and closing the call.

You will do a role play of one scenario.

1. A guest from Room 1205 complains that the guests next door makes way too much noise, preventing them from sleeping.

1. Mr. Arlington who is a guest checking out from room 2010 views the guest Folio and inform you that the room charges on the account is to be covered by his company. Outline how will handle this situation.

1. Mr. Vaz who is checking out from room 3432 view his bill and informs you that there are two restaurant charges that he did not make and additionally that the charge for the Gift shop is incorrect.