Many customers have complained about the telephone customer service at your business. They could not get through
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Question:
Many customers have complained about the telephone customer service at your business. They could not get through for two hours to ask about a product recall. When they finally got through, they were told to leave their details - there were only two people working on the phones and they could not keep up with the call volume.
Provide solutions based on customer complaints about the quality and number of customer service calls to your company.
Related Book For
Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young
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