Question: Many firearms malfunctions can be caused by operator-error or problems with the ammunition. What questions can you ask the customer to rule out these factors?

Many firearms malfunctions can be caused by operator-error or problems with the ammunition. What questions can you ask the customer to rule out these factors? Think of at least two questions you can ask for each cause of malfunction (operator and ammunition), and explain how your customers answer can help you identify or rule out these causes.

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