Many large banks provide customers an opportunity to interact with a bank representative through a videoconferencing device that is as clear as HDTV (high-­definition television), the bank representative is situated at headquarters while the customer is at a branch. What is your evaluation of the communication effectiveness of this approach in providing customer service?

Answer rating: 100% (QA)

The use of highdefinition videoconferencing for customer interactions between a remote bank representative and a customer at a branch can offer severa... View the full answer