Maphefo Anno-Frempong, CEO of the Transport Education and Training Authority (TETA), one of the 21 Sector Education and Training Authorities, is assigned the responsibility of facilitating skills development for the transport sector in South Africa. She has been working in the public sector since 1990. As a female leader, she shares the challenge she faces in asserting herself in a male-dominated industry adding though, that she relies on her confidence and knowledge of the industry to reduce such a challenge. Maphefo shares that as a mother and wife, she has had to develop work/life balance skills so that she can remain an effective leader at the workplace. She adds that developing high levels of emotional intelligence is central to running an organisation but that also, as a leader, she sometimes makes decisions that may differ from her management when it is in the organisation's best interest. She further adds that if as a leader you lack empathy, lack the ability to negotiate, are not assertive, and do not stay abreast of developments in your industry, then you are unlikely to be an effective leader that motivates the organisation to be responsive and meet the needs of customers or stakeholders, in TETA's case. On how she makes decisions in the organisation, Maphefo shares how she uses a decision tree, past decisions and the law to inform the decision she needs to make based on the options presented to her. She adds that it is important for her to work through the options, thinking of the needs of the different TETA stakeholders as she tries to balance these different needs. She further shares that developing skills to manage corporate politics is important because as a CEO, you are often required to balance competing interests. According to Maphefo, you need to be able to know when and who to lobby for support to ensure that the goals of the organisation are still achieved despite competing interests. Maphefo emphasises the importance of developing a strong management team around her to ensure that she can effectively carry out the responsibilities assigned to her by the board of directors that she reports to. For her, it is even more important that her management team understands her vision of how she wishes to manage the organisation and she does this by continuously communicating to the management team, as well as by empowering them to carry out the work delegated to them.

Briefly discuss the levels of management.

1.2 Summarise the 10 roles of managers.

1.3 Refer to the case study and identify the roles of managers exhibited.

1.3 Identify the management skills exhibited in the case study. Justify your answer.

Briefly discuss the concept of leadership.

Summarise the styles of leadership.

identify the style of leadership exhibited by Maphefo AnnoFrempong. Justify your response