Mark Communication and content (AO2b/AO2d) Lexical range and accuracy (AO2c) Grammatical range and Accuracy (AO2c) Effective organisation (AO2a) 5 Candidates have referred to all three bullet points. The response... communicates most successfully. conveys the information set out in the task. uses appropriate tone and register for the audience. Wide range of vocabulary. Appropriate and effective use of vocabulary to address the requirements of the task. Very good control of vocabulary with very few errors. Wide range of both straightforward and complex grammatical structures. Appropriate and effective use of these structures to address the requirements of the task. Very good control of these structures with very few errors. Very coherent piece of writing. Appropriate use of cohesive devices, paragraphing and punctuation. High degree of fluency that would require no effort on the part of a native speaker. 3-4 Candidates have referred to at least two bullet points. The response... generally communicates successfully. conveys more than half of the information set out in the task. generally uses appropriate tone and register for the task. Good range of vocabulary. Generally appropriate and effective use of vocabulary to address the requirements of the task. Occasional lapses in lexical control. Good range of both straightforward and complex grammatical structures. Generally appropriate and effective use of these structures to address the requirements of the task. Occasional lapses in control of more complex structures. Generally coherent piece of writing. Generally appropriate use of cohesive devices, paragraphing and punctuation. Moderate degree of fluency that would cause a native speaker to hesitate. 1-2 Candidates have referred to at least one bullet point. The response... occasionally communicates successfully. conveys less than half of the information set out in the task. only sometimes uses appropriate tone and register for the task. Adequate but predictable range of vocabulary. Occasionally uses appropriate and effective vocabulary to address the requirements of the task. Frequent lapses in lexical control. Adequate but predictable range of straightforward grammatical structures. Occasionally appropriate and effective use of these structures to address the requirements of the task. Frequent lapses in grammatical control. Occasionally coherent piece of writing. Limited or repetitive use of cohesive devices, paragraphing and punctuation. Low degree of fluency that requires some effort on the part of the native speaker. 0 No rewardable material. No rewardable material. No rewardable material. No rewardable material.

Task:

You recently went on holiday with your family. You were disappointed with the service you received at the hotel. Write a letter to Mr Knight, the hotel manager. In your letter you must: state why you are writing to him give two reasons why you are unhappy with the service you received explain what you would like the hotel manager to do. You must write between 100 and 150 words only.

Response:

Dear Mr Knight,

I am writing this Email to highlight the poor quality of service I received while staying at your hotel. Firstly, upon my arrival there was no receptionist to check me in. I had to wait a considerable amount of time before a receptionist finally appeared from the staff break room significantly spoiling my experience. Secondly, on the same day of my arrival I ordered room service. I had to wait a grand total of 2 hours before the food could be delivered to my room. The combination of these events spoiled my day significantly combined with the staff's rude demeanour forced me to write this email to you. My suggestion to you would be hiring extra staff so that the wait time would significantly decrease. I would also advice teaching you staff manners and etiquette as there are sorely lacking in them.

Yours sincerely,

Tom