Match each listed activity with the location it should go on the Bluprint. The result should show a sample service blueprint for a coffee shop operation. The blueprint consists of five components or lanes: $(1)$ influence and physical evidence; $(2)$ customer actions; $(3)$ onstage provider actions $($i$.$e$.,$ front office$)$; $(4)$ backstage provider actions $($i$.$e$.,$ back office$)$; and $(5)$ support processes. Lines separate these components of the service encounter. The line of influence shows activities designed to influence the customer to enter the service facility, and the physical evidence to take action throughout the service process. The line of interaction is where the customer interacts with the service provider face$-$to$-$face. The line of visibility separates front$-$office $($or onstage$)$ activities from back$-$office $($or backstage$)$ activities. In this example, the barista prepares the coffee in front of the customer, but must go backstage to retrieve cups from the stockroom. The line of support is where the service provider interacts with backstage support personnel to complete their tasks. Moving these various lines on the service blueprint allows the designer to experiment with expanding or decreasing the activities in each area. For example, the barista could disappear behind a curtain to prepare the coffee, or the customer could serve the coffee herself and interact with the service provider only when paying.

Question $1$ options:

Barista tells manager out of cups

Barista gives receipt

Barista Completes Order

online credit card service accessed, EFT

Customer receives order

Customer Places order

Customer waits

barista goes to stockroom, gets last bag of cups

Customer pays

Barista readies order

Customer passes "Today's Special" sign

Barista asks for help up front