Match each term with its definition:

Time Elapsed: $$

Attempt due: Feb $6$ at $11$:$59pm$

$4$ Minutes, $41$ Seconds

Financial Perspective

$[$Choose $]$

$[$Choose$]$

Internal Perspective

Customer Perspective

Innovation and Learning Perspective

The balanced scorecard

was developed by Analog Devices in $1987$ as a sum$-$ mary of broad performance measures across the organization

Focuses attention on the performance of the key internal processes that drive the business. They include such measures as quality levels, productivity, cycle time, and cost.

Directs attention to the basis for future success$-$the organization's people and infrastructure. Key measures might include intellectual assets, employee satisfaction, market innovation, and skills development

Focuses on customer needs and satisfaction as well as market share. This includes service levels, satisfaction ratings, and repeat business

Unnecessary transportation

Support processes

Measures the ultimate results that the business provides to its shareholders, including profitability, revenue growth, return on investment $($ROI$),$ economic value added $($EVA$),$ and shareholder value important to "running the business" and maintaining or achieving a sustainable competitive advantage

characterized by unsatisfactory performance that causes customer dissatisfaction, such as high levels of defects, service failures, or customer complaints.

Manufacturers often produce more than required simply to avoid an expensive setup or to build a buffer because of poor quality rejects or schedule production earlier than needed. Overproduction ties up pro$-0$ Efficiency problems

Conformance problems

Value$-$creation processes

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Overproduction $$