Match the definition with the correct term/phrase Computerized databases 1. Postage-free response cards 2 4 Sales process model 2. Five steps; qualifying 3. At the conclusion of a sale 7 Cold calling 4. Using telephone contact to prospect 1 Bingo cards 5. When will you be replacing your computer systems? 3 Endless chain referrals Used by new companies to win acceptance for new products or 6 Educational seminars services 7. A prospecting method used 5 v Qualifying question successfully by many banks B. Keeping detailed information on customers and using it to 9 V Trade Show personalize the selling process 9 A large exhibit of products common Telemarketing