Question: Match the following Key Performance Indicators ( KPIs ) with the question each attempts to answer: extent of profit generation financial value of customer relationships
Match the following Key Performance Indicators KPIs with the question each attempts to answer:
extent of profit generation
financial value of customer relationships
traditional value of strength
level of customer retention
customer satisfaction and loyalty
extent of keeping acquired customers
Net Promoter Score
Customer Retention Rate
Customer Profitability Score
Customer Turnover Rate
Customer Lifetime Value
Customer Engagement
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