Match the phases of the program design process (in the left column) with their features (in the right column). Drag and drop application. Pretraining phase Pretraining phase drop zone empty. Learning event phase Learning event phase drop zone empty. Post-training phase Post-training phase drop zone empty. Focuses on creating a positive learning environment Involves ensuring that the work environment (i.e., climate, managers, and peers) supports learning and transfer Refers to transfer of training, or getting learners to apply what they have learned to their work