Match the Quality with the explanation.

Column A

$1.$

Emotional intelligence:

Emotional intelligence

$2.$

Modelling by example:

Modelling by example

$3.$

Showing vulnerability and visibility:

Showing vulnerability and visibility

$4.$

Passionate:

Passionate

$5.$

Communication:

Communication

$6.$

Attention to detail:

Attention to detail

$7.$

People skills:

People skills

$8.$

Establishing shared beliefs, values, and goals:

Establishing shared beliefs, values, and goals

$9.$

Balancing accountability and autonomy:

Balancing accountability and autonomy

$10.$

Adaptability:

Adaptability

$11.$

Creativity breeds adaptability:

Creativity breeds adaptability

Column B

Column B

a$.$Some leaders think by showing weakness they$$ll lose the respect of their team, but this couldn$$t be further from the truth. Everyone has vulnerabilities and weaknesses, and your team will respect you more if you share yours.

b$.$There$$s no doubt that the hospitality industry can be a challenging and unpredictable environment to work in; so being adaptable is a must. It$$s essential to be flexible to changing demands, show resilience when things don$$t quite go to plan and see mistakes as an opportunity for everyone to learn.

c$.$By observing and paying attention to the details you$$ll be a much more effective leader. When you understand small but critical details, you$$ll better understand how things work and can make well$-$informed decisions. The same goes for paying attention to personal details. Remembering employee$$s names, if they have children, pets, birthdays and life events makes a huge difference in creating more personal connections and keeping teams engaged.

d$.$As with any role in the hospitality sector, having first$-$rate people skills is a must for any successful leader. Being able to listen, collaborate, give feedback, and communicate honestly are all critical in building a strong team and getting the best out of your people.

e$.$Staff look to leaders for cues on how to behave. Effective leaders model company values and behaviours that they want to see in their team. Leading by example might include things like listening to your team, helping out, delivering on your promises, and being inclusive.

f$.$A really effective leader will be able to outline a vision for the company and inspire their team to follow in making that vision a reality. Being able to incorporate your vision into a mission statement and set clear company goals is critical to the success of your hospitality business. Bring people with you and embed an uplifting workplace culture by celebrating when your team achieves its goals or demonstrates company values.

g$.$Creativity is the most crucial factor for success in business. Successful leaders understand that hospitality businesses have to adapt and change to be able to grow and give space for everyone to contribute ideas, insights and imaginative solutions.

h$.$We all want to feel supported by our managers, but we also want to be given the responsibility and freedom to do our jobs. According to the US Office of Personnel Management, workplace accountability is linked to higher performance, better morale and greater work commitment. Great leaders don$$t micromanage but let their staff manage their own work while still providing support.

i$.$Understanding and managing your own emotions, and recognizing your team$$s emotional state, can help you build strong relationships and interact with a diverse team. It$$s not an easy trait to learn, but taking the time to understand that everyone has different reactions to situations and responding empathetically is an important quality in future leaders.

j$.$We all respond to passionate people. As a leader, it$$s important to show passion for your company$$s mission and a drive to succeed. When you do$,$ you$$ll inspire enthusiasm in others and create a positive and productive workforce.

k$.$No two leaders are the same, and your leadership journey is unique and personal to who you are. The best leaders use their personal background, experiences and qualifications to bring something special to the role. Be an authentic leader and lean into the unique skills and experiences you have.