Matching Terms

Match the terms presented below with their definitions by writing the corresponding letter in the space provided in the right column.

1) Back Order 2) Credit Limit 3) Lockbox 4) Remittance advice 5) Bill of lading 6) Picking ticket 7) CRM system 8) Open-invoice method 9) Credit memo 10) Cycle billing

Match each of the options above to the items below.

#? System that contains customer-related data organized in a manner to facilitate customer service, sales, and retention

#? Method of maintaining customer accounts that generates payments for each individual sales transaction

#? Method of maintaining accounts receivable that generates one payment for all sales made the previous month

#? Document used to authorize reducing the balance in a customer account

#? Maximum possible account balance for a customer

#? Turnaround document returned by customers with payments

#? Document used to indicate stock outs exist

#? Document that authorizes removal of merchandise from inventory

#? Document used to establish responsibility for shipping goods via a third party

#? Post office box to which customers send payments