Mathew was turned down for the winter shift assignment that he wanted. This assignment is closer to Mathews home than the main residency, but it is only open in the winter. A particular crew worker with more seniority than Mathew was given the assignment instead. Mathew grieved because he felt that special crew workers were not supposed to displace residency workers. Mathew has just been notified that his grievance was denied. Mathew is still upset and does not accept the reasons for the denial of his grievance. You feel you need to explain things to Mathew to keep up his morale.

Question to consider: What do you say to him as a leader?