Max does not like his team lead, Ella. He finds her rude and believes that she is out to get him. After Ella insults him in front of the entire office for coming to work ten minutes late, Max decides to bail out on an important team presentation to get back at her. Based on the information provided in this scenario, this situation is most likely going to escalate into _____.

	a.	substantive conflict
	b.	procedural conflict
	c.	functional conflict
	d.	personalized conflict

50 Ramon is a distribution center manager who is looking to hire a few additional employees. He and his HR team have determined that two positions are needed, and they have identified the skills required for both of these positions. What is Ramon’s next step?

	a.	Match the jobs with individuals.
	b.	Indulge in job enrichment.
	c.	Select someone internally.
	d.	Select someone externally.

QUESTION 46

1. Bob, a union worker, has been having trouble at work with his boss, whom he believes has been treating him unfairly. He decides to formally lodge a complaint against his boss with the union so that the union members can present his complaint to another management representative in the company. This is known as _____.

   	a.	a complaint
   	b.	negotiation
   	c.	a grievance
   	d.	bullying