Question: Max is training a new worker on the telephone system in their office. He needs ten minutes to coach on their answering procedures, 15 minutes

Max is training a new worker on the telephone system in their office.

He needs ten minutes to coach on their answering procedures, 15 minutes for message taking and distribution, 20 minutes for transferring calls and putting people on hold and 30 minutes to practise. He'd also like to allow 15 minutes to give feedback and answer questions.

How much time should he allow for the coaching to make sure his colleague can complete the required tasks?

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