Max Stamp approves study abroad documents for the university. Students must wait in line with their forms outside Max?s office. One student at a time is allowed in his office and Max takes precisely 15 minutes to evaluate each student?s set of documents. On average, two students per hour go to his office and they spend, on average, 160 minutes trying to get their forms approved (time waiting in queue plus time in Max?s office having him evaluate their documents). On average, how many students are waiting outside of Max?s office?

12) Resources are shown in a process flow diagram as:___

A) arrows. B) triangles. C) spheres. D) boxes.

13) Which of the following statements about process efficiency is FALSE?

A) A process is efficient if it is able to achieve a high flow rate with few resources. B) Cycle time goes up if flow rate goes down. C) Revenue goes up if flow rate goes up. D) Cost of direct labor goes up if flow rate goes up.

14) The path through the activity network with the _____ duration is called the ________ path.

A) shortest, bottleneck B) longest, critical C) shortest, critical D) longest, bottleneck

15) ________ time is the amount of time an activity can be ________ without affecting the overall completion time of the project.

A) Slack, delayed B) Earliest start, reduced C) Slack, reduced D) Earliest start, delayed

16) Which of the following is TRUE regarding the economic order quantity (EOQ) model?

A) Holding cost per unit per year is dependent on the selling price per unit. B) Holding cost per unit per year is independent of order quantity. C) Ordering cost per order is dependent on order quantity. D) Demand rate is dependent on order quantity.

17) Which of the following is a reason why queues will form even if capacity exceeds demand?

A) Customers arrive in a consistent pattern. B) There is no variability in the arrival of customers. C) There is no variability in average capacity. D) Customers do not arrive in a consistent pattern.

18) Which of the following is a key process metric?

A) Base unit B) Flow unit C) Base rate D) Flow rate

19) Which of the following is a key process metric?

A) Inputs B) Inventory C) Raw materials D) Outputs

20) Which of the following is a key process metric?

A) Flow time B) Activity time C) Completion time D) Process time

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