Question: MC Qu . 1 3 - 0 5 Jack owns and manages a . . . Jack owns and manages a department store in Smalltown.

MC Qu

. 13 - 05

Jack owns and manages a

. . .

Jack owns and manages a department store in Smalltown. Despite a mall being built outside of town and its proximity to larger towns, Jack's business has thrived for

35

years. Jack knows his customers and treats them like family. He insists that his employees keep customers happy, and allows them the flexibility to make judgment calls. Within the three

-

part marketing concept, Jack has focused on a

(

'

orientation.

Multiple Choice

outcomes

profit

service

seller

MC Qu.13-05 Jack owns and manages a... Jack owns and manages

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