Question: MC Qu . 4 7 When communicating with a customer via e - mal... When communicating with a customer via e - mail, you should
MC Qu When communicating with a customer via emal...
When communicating with a customer via email, you should
Multiple Choice
use lengthy and detailed sentences
rely on email for both formal and informal correspondence
use jargon, slang, and emoticons to set a friendly mood
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