Question: A McDonalds restaurant uses the following manning chart (positioning guide) for the regular menu (we will focus on the 5:00 a.m. to 11:00 p.m. period):
A McDonald’s restaurant uses the following manning chart (positioning guide) for the regular menu (we will focus on the 5:00 a.m. to 11:00 p.m. period):
| Sales/Hour ($) | Counter | Drive-Through | CSA | Assembly Board | Grill | French Fries |
| 0–162 | 1 | 1 | 1 | |||
| 163–223 | 1 | 1 | 1 | 1 | ||
| 224–338 | 1 | 2 | 1 | 1 | ||
| 339–395 | 1 | 2 | 2 | 1 | ||
| 396–492 | 2 | 2 | 2 | 1 | ||
| 493–542 | 2 | 2 | 2 | 1 | 1 | |
| 543–621 | 2 | 2 | 3 | 1 | 1 | |
| 622–723 | 2 | 3 | 3 | 1 | 1 | |
| 724–905 | 2 | 3 | 1 | 4 | 1 | 1 |
| 906–1,109 | 3 | 3 | 1 | 4 | 1 | 1 |
| >1,110 | 3 | 3 | 1 | 5 | 1 | 1 |
The hourly forecast sales for a particular day, from 5:00 a.m. until 11:00 p.m., were:
| Time | 5–6 | 6–7 | 7–8 | 8–9 | 9–10 | 10–11 | 11–noon | noon–1 | 1–2 | 2–3 | 3–4 | 4–5 | 5–6 | 6–7 | 7–8 | 8–9 | 9–10 | 10–11 |
| Forecast Sales | $20 | $90 | $180 | $320 | $410 | $410 | $920 | $1,260 | $630 | $420 | $360 | $590 | $1,040 | $1,040 | $810 | $390 | $340 | $240 |
Use the shift scheduling heuristic to determine shifts for the following staffs. (Leave no cells blank - be certain to enter "O" wh required.) a. Counter staff. Forecast Sales Staff Required NM NM NM NM 5 am $ 20 1 6 90 1 7 180 1 8 320 1 9 410 2 10 410 2 11 Noon 920 3 1 pm 1,260 3 2 630 2 3 420 2 4 360 1 5 590 2 6 1,040 3 7 1,040 3 8 810 2 9 390 1 10 340 1 11 240 1
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