me to comment this "If the advertisement explicitly stated that the Honda lawnmower was self-propelled, but it turned out that it was not, this could be false advertising or misleading, which could give Steve legal grounds to seek a refund or exchange under consumer protection laws. Similarly, if the Ryobi trimmer was advertised as supporting a certain size battery, but it was not, Steve could claim that the product was not as described. Steve could contact Honda and Ryobi directly to find a solution. Speaking to the store manager or corporate customer service could result in an exception to the return policy. Many retailers offer flexibility in customer service disputes, especially if the misleading claim is involved. Example A similar case occurred when a customer bought a TV on clearance but discovered that the screen was broken. The store refused to accept the return, but after contacting the manufacturer and providing proof of the problem, they received a replacement product. This shows that manufacturer warranties and consumer protections can sometimes outweigh strict return policies