Message Strategies: Making Routine Requests; Completing Messages: Evaluating Content, Organization, and Tone [LO-2], Chapter 5 Analyze the strengths and weaknesses of this message and then revise it so that it follows this chapters guidelines for routine requests for information:

• Im fed up with the mistakes that our current accounting firm makes. I run a small construction company, and I dont have time to double-check every bookkeeping entry and call the accountants a dozen times when they wont return my messages. Please explain how your firm would do a better job than my current accountants. You have a good reputation among homebuilders, but before I consider hiring you to take over my accounting, I need to know that you care about quality work and good customer service.