Message Strategies: Refusing Routine Requests; Collaboration: Team Projects [LO-4], Chapter 2 Working alone, revise the fol- lowing statements to deemphasize the bad news without hiding it or distorting it. (Hint: Minimize the space devoted to the bad news, subordinate it, or embed it in other information.) Then team up with a classmate and read each other's revisions. Did you both use the same approach in every case? Which approach seems to be most effective for each of the revised statements? 8-17. The airline can't refund your money. The "Conditions" section on the back of your ticket states that there are no refunds for missed flights. Sometimes the airline makes exceptions, but only when life and death are involved. Of course, your ticket is still valid and can be used on a flight to the same destination.