Message Strategies: Refusing Routine Requests; Collaboration: Team Projects [LO-4], Chapter 2 Working alone, revise the following statements to deemphasize the bad news without hiding it or distorting it. (Hint: Minimize the space devoted to the bad news, subordinate it, or embed it in other information.) Then team up with a classmate and read each other's revisions. Did you both use the same approach in every case? Which approach seems to be most effective for each of the revised statements? 8-17. The airline can't refund your money. The "Conditions" section on the back of your ticket states that there are no refunds for missed flights. Sometimes the airline makes exceptions, but only when life and death are involved. Of course, your ticket is still valid and can be used on a flight to the same destination. 8-18. I'm sorry to tell you, we can't supply the custom decorations you requested. We called every supplier, and none of them can do what you want on such short notice. You can, however, get a standard decorative package on the same theme in time. I found a supplier that stocks these. Of course, it won't have quite the flair you originally requested. -19. We can't refund your money for the malfunctioning smartphone. You shouldn't have immersed the unit in water while swimming; the user's manual clearly states the unit is not designed to be used in adverse environments