METRICS AND KEY PERFORMANCE INDICATORS CASE STUDY Key Performance Indicators (KPIs) is a performance measurement tools that an Aerospace Manufacturing facility has decided to implement in order to remain cost competitive. Since KPIs was a new concept that the company was embracing, the challenge was on managing the KPIs throughout the entire organization. This study is focused on the planning, designing, and implementing the KPIs project. Methodologies such as the semi-structure interview, focus group discussion, benchmarking were used in order to identify the gap, prepare crucial information for the development of the KPIs and gauge KPIs knowledge level of the top management who are going to be responsible for the development and deployment of the company's KPIs. 2.1 Describe the elements of metrics and key performance indicator. 2.2 According to the Aerospace Manufacturing facility, there are key factors in assessing the quality of indicators and their metrics. Outline any three factors you know. 2.3 Write in detail the six major good characteristics of an indicator