MGMT 350 Caselette #1 Instructions: Please read the caselette material (background and exhibits) and then answer the questions by accessing the link within the Assignments folder on Blackboard. Background: Marcus is a manager at Surf & Turf Caf. The economy has not been very strong in recent months and sales for the caf have steadily declined. As a result, there is increased pressure on Marcus to manage expenses which includes keeping the cost of labor (essentially how many people work at any given time and for how long) to a minimum. To minimize the cost of labor, Marcus knows that he needs reward those employees who are high performing and productive and discipline those employees who are not. High performing employees are those with acceptable results on the Performance Scorecard, which is essentially a review of each employees behavior each quarter (a three month period). Productive employees are those that that score a B or above on the Teamwork Performance Scorecard metric. Teamwork involves an employees willingness to complete tasks for each shift in collaboration with other employees including but not limited to cleaning, silverware preparation, stocking of paper goods like napkins and to go bags and more. Marcus believes that he may need to take more formal steps to terminate underperforming employees in the coming weeks. He is worried that if low productivity is permitted to continue such behavior will spread rapidly to other employees and will impact the customer experience and therefore sales. As a result, Marcus commits to reviewing the Performance Scorecard and the Absentee and Tardiness policy as part of his evaluation.

Exhibit A: Performance Scorecard Employee Customer Service Score Number of Unexcused Absences Number of Times Employee Was Tardy for Shift Teamwork Robert A 1 3 B+ Timothy B+ 2 0 A Susan C 0 4 B+ William A 0 2 A+ 2 Property of Jennifer Vaziralli. Do not post, copy, distribute, or repurpose. Exhibit B:

Absentee and Tardiness Policy Surf & Turf Employees are expected to arrive for each assigned shift on time. If an employee must miss a shift for any reason the employee must contact a manager at least four hours prior to the start of the shift for the absence to be excused. If an employee fails to contact a manager at least four hours before a shift, the absence will be considered unexcused. If an employee arrives for an assigned shift more than 15 minutes late, the employee will be considered tardy. An employee who has two or more unexcused absences or is tardy four or more times during a quarterly period may receive disciplinary action including but not limited to a written warning or termination.

QUESTION 1

1. William called a manager 6 hours ahead of the start of a shift to say he will not be coming in. This should be an unexcused absence.

   True

   False

0.5 points

QUESTION 2

1. Which of the below employee relations matters introduced in module 1 are discussed in this case?

   	a.	Underperformance
   	b.	Substance Abuse
   	c.	Excessive Tardiness
   	d.	Both A & C

0.5 points

QUESTION 3

1. Consider the house example discussed in the module 1 lecture and apply it to this case. Which statement below is true?

   	a.	The Absentee and Tardiness Policy is an example of the interior of the house.
   	b.	Employee productivity is an example of the environment.
   	c.	The bad economy is an example of the interior of a house.
   	d.	The Performance Scorecard is an example of the environment.

0.5 points

QUESTION 4

1. Marcus discusses Timothy's unexcused absences with him and notices that he is very irritable and aggressive during the discussion. What conclusion could be drawn from this information?

   	a.	There is a large disconnect between Timothy's Self Image and reality.
   	b.	Timothy is speaking to Marcus from the perspective of his Ideal Self.
   	c.	Timothy might have lower self-esteem
   	d.	All of the above

0.5 points

QUESTION 5

1. Which market dynamic is most closely related to the Teamwork component of the Performance Scorecard?

   	a.	Employees more confident in switching jobs
   	b.	Renewed energy around group and teambased work
   	c.	Emphasis on people as human resources
   	d.	Human rights is a growing priority

0.5 points

QUESTION 6

1. Marcus addresses Susan's tardiness with her and she shares that she has been struggling to get to work on time recently because she is now caring for her adult parents and two young children at home. Which individual dynamic introduced in module 1 is this most closely related to?

   	a.	Two generation dependents
   	b.	Interpersonal skills are essential for employees and managers alike
   	c.	Dual income households
   	d.	Emphasis on people as human resources

0.5 points

QUESTION 7

1. Marcus is concerned that if he terminates Susan there may be claims of discrimination because she is the only female employee. Which of the four considerations introduced in Module 1 is he considering?

   	a.	Time
   	b.	Legal
   	c.	Scope
   	d.	Human

0.5 points

QUESTION 8

1. After a shift one day, Robert shares with Marcus that he is getting a divorce. Which of the four considerations introduced in module 1 is this information most closely related to?

   	a.	Legal
   	b.	Time
   	c.	Scope
   	d.	Human

0.5 points

QUESTION 9

1. Using only the information from the case (omit any information introduced in the assignment questions), which employee(s) may be terminated? Multiple answers may be selected.

   	a.	Susan
   	b.	Timothy
   	c.	William
   	d.	Robert