Question: MGT 3 6 4 Operations Management Case # 3 Managing Quality Background Read the Southwestern University ( C ) case on page 2 3 6

MGT 364 Operations Management
Case #3 Managing Quality
Background
Read the Southwestern University (C) case on page 236 in the textbook.
Solution Requirements
Complete the following steps:
1. Using at least two different quality tools, analyze the data and present your conclusions.
a. Look at the book and lecture slides to think about the different tools available.
b. Make sure to present 3-4 key findings, along with related tables, charts, or graphs.
2. Based on your findings, make recommendations for administration on how to improve customer satisfaction.

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