MGT-451: Quality and Project Decision Making for Managers

Background Information

The work process is part of a larger system. Understanding this larger system requires leaders to collaborate with others in that system. This collaboration is a vital aspect of an organizational culture of inquiry. Leaders should develop strategy and tactics for building the right culture.

Failure to collaborate within the system may result in sub-optimal results, with some parts of the system benefiting and other parts experiencing problems. Participation in a change process ensures that we get valuable input from the process experts and that we also get their buy-in. People tend to take ownership of a change they helped develop. People resist, however, when someone tries to force change on them. Leaders should operate with the system in mind.

Navigate to the threaded discussion and respond to the following questions:

1. Why is collaboration important when taking a system view of the work process?
2. What actions can a leader take to encourage collaboration?