Michael is an HIM director at a local hospital in West Virginia. Michael recently ran reports on patient admissions by ethnicity and discovered that over the past three years, the Hispanic population has increased from 3% to 18%. When looking at patient satisfaction scores from that population, he noticed that the scores are much lower than normal.

1. Theorize what could be causing the low patient satisfaction scores from a cultural diversity standpoint.

2. Propose at least four measures the facility could implement that would foster cultural diversity.

3. Elaborate on at least three reasons why embracing cultural diversity would benefit the organization.

Deliverables

Create a professional appearing Memo to the Human Resources Director. In this memo, address the three questions/statements posted after the scenario. Be creative! Address question 1 in a narrative statement. For Question 2, use a table if you like, in order to illustrate your proposal. Finish your document by addressing the third question. Justify your remarks.