Question: Min is a supervisor in a busy call centre. She was promoted from team lead to supervisor less than a year ago. For the first

Min is a supervisor in a busy call centre. She was promoted from team lead to supervisor less than a year ago. For the first time in her career, she needs to document the poor performance of an employee. She has received a lot of advice from other supervisors. Which suggestion is the least helpful in the due process of discipline?

a.

Note the date, time, and location of the misconduct.

b.

Record the consequences of the employees action on the work unit.

c.

Record the assumed intent of the employees actions.

d.

List the negative behaviour exhibited by the employee.

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