MindTap - Cengage Learning CENGAGE MINDTAP Google Password Manager Is this answer helpful? LAB 125 UNDERSTAND HOW TO ng.cengage.com/static/nb/ui/evo/index.html?elSBN=9780357674222&snapshotld=3775747&id=19736823788 ChatGPT File Upload P Lab Manual 11.4: Practice Help-Desk Skills Some skills Sam can improve on is to be more patient with the customer and have a respectful tone, Sam should also give more helpful tips to the person hes helping, lastly he should have a follow up with the person he helped to make sure they are having the same issues again. 5. Using telephones, switch players for Joy and Sam, and solve the same problem. Do you have any suggestions for Sam to improve his help-desk skills? CHALLENGE ACTIVITY Do the following to get more practice supporting users on the phone: Think of a computer problem you or a friend has encountered that you or your friend could not quickly solve. Describe the problem as a user would describe it when he first calls a help desk: Assess how well your partner handled the call. How would you assess the service you received? ESTIMATED COMPLETION TIME: 30 MINUTES breville filter - Google Search 2. Your cell phone rings while you're working with a customer. You look at the incoming number and realize it's your sister calling. How do you handle the call? 3. Why is it not a good idea to tell a customer about the time you were able to solve the computer problem of a very important person? 4. A customer is angry and tells you he will never buy another product from your company again. How do you respond? Maximum upload file size is 10MB TLAIST 27594 Choose a file or drag it here Q SETE POST LES JES: 20 Posis PSE 3. Switch roles with your partner, and repeat Steps 1 and 2. You become the help-desk technician as your partner gets help with a problem she or a friend has encountered in real life. REVIEW QUESTIONS 1. After doing your best but finding you cannot solve a customer's problem, what is the appropriate next step? MISSIS BUSINE BE 2. Working with a partner, the partner plays the role of a help-desk technician, and you play the role of the user. Call the "help desk," and describe your problem. Work with your partner toward a solution. Answer the following questions: o Was your partner able to help you solve the problem? JES S SE a Amazon.com: Replacement Wa P CASTING ne monume Anemomen onderde + 20 Q Search