Mini Case Study: Safety and Security in Hotel and Guest Services Background: The Holiday Inn Hotel is a popular upscale hotel located in a downtown area. The hotel prides itself on providing luxurious accommodations and exceptional guest services. Recently, there have been concerns raised regarding the safety and security measures in place for both guests and staff. Key Issues:

$1.$ Unauthorized Access:

$$ Guests have reported instances of unauthorized individuals gaining access to certain floors and amenities.

$$ Some staff members have expressed concerns about unidentified individuals entering employee$-$only areas.

$2.$ Emergency Preparedness:

$$ The hotel lacks clear and well$-$communicated emergency evacuation procedures for guests and staff.

$$ Emergency response plans and training for natural disasters or other crises are inadequate.

$3.$ CCTV Surveillance:

$$ Guests have raised concerns about the effectiveness of the CCTV surveillance system in common areas and parking facilities.

$$ Staff members have reported blind spots and malfunctions in certain surveillance cameras. Questions: $1)$ What technologies or protocols can be implemented to improve the security of key card systems for guest rooms and common areas? $2)$ What steps should Holiday Inn Hotel take to improve its emergency preparedness, including evacuation plans and staff training? $3)$ How can the hotel effectively communicate emergency procedures to guests without causing unnecessary panic? $4)$ How can the hotel ensure that surveillance cameras cover all critical areas without creating privacy concerns for guests? $5)$ What training programs should be implemented to ensure that hotel staff are well$-$equipped to handle security$-$related incidents? $6)$ What channels can be utilized to gather feedback from guests regarding their perceptions of safety and security during their stay?