Mini Case Study: Safety and Security in Hotel and Guest Services

Background: The Holiday Inn Hotel is a popular upscale hotel located in a downtown

area. The hotel prides itself on providing luxurious accommodations and exceptional

guest services. Recently, there have been concerns raised regarding the safety and

security measures in place for both guests and staff.

Key Issues:

$1.$ Unauthorized Access:

$$ Guests have reported instances of unauthorized individuals gaining access

to certain floors and amenities.

$$ Some staff members have expressed concerns about unidentified

individuals entering employee$-$only areas.

$2.$ Emergency Preparedness:

$$ The hotel lacks clear and well$-$communicated emergency evacuation

procedures for guests and staff.

$$ Emergency response plans and training for natural disasters or other crises

are inadequate.

$3.$ CCTV Surveillance:

$$ Guests have raised concerns about the effectiveness of the CCTV

surveillance system in common areas and parking facilities.

$$ Staff members have reported blind spots and malfunctions in certain

surveillance cameras.

Questions:

$1)$ What technologies or protocols can be implemented to improve the security of key

card systems for guest rooms and common areas?

$2)$ What steps should Holiday Inn Hotel take to improve its emergency preparedness,

including evacuation plans and staff training?

$3)$ How can the hotel effectively communicate emergency procedures to guests without

causing unnecessary panic?

$4)$ How can the hotel ensure that surveillance cameras cover all critical areas without

creating privacy concerns for guests?

$5)$ What training programs should be implemented to ensure that hotel staff are wellequipped to handle security$-$related incidents?

$6)$ What channels can be utilized to gather feedback from guests regarding their

perceptions of safety and security during their stay?Mini Case Study: Safety and Security in Hotel and Guest Services

Background: The Holiday Inn Hotel is a popular upscale hotel located in a downtown

area. The hotel prides itself on providing luxurious accommodations and exceptional

guest services. Recently, there have been concerns raised regarding the safety and

security measures in place for both guests and staff.

Key Issues:

$1.$ Unauthorized Access:

$$ Guests have reported instances of unauthorized individuals gaining access

to certain floors and amenities.

$$ Some staff members have expressed concerns about unidentified

individuals entering employee$-$only areas.

$2.$ Emergency Preparedness:

$$ The hotel lacks clear and well$-$communicated emergency evacuation

procedures for guests and staff.

$$ Emergency response plans and training for natural disasters or other crises

are inadequate.

$3.$ CCTV Surveillance:

$$ Guests have raised concerns about the effectiveness of the CCTV

surveillance system in common areas and parking facilities.

$$ Staff members have reported blind spots and malfunctions in certain

surveillance cameras.

Questions:

$1)$ What technologies or protocols can be implemented to improve the security of key

card systems for guest rooms and common areas?

$2)$ What steps should Holiday Inn Hotel take to improve its emergency preparedness,

including evacuation plans and staff training?

$3)$ How can the hotel effectively communicate emergency procedures to guests without

causing unnecessary panic?

$4)$ How can the hotel ensure that surveillance cameras cover all critical areas without

creating privacy concerns for guests?

$5)$ What training programs should be implemented to ensure that hotel staff are wellequipped to handle security$-$related incidents?

$6)$ What channels can be utilized to gather feedback from guests regarding their

perceptions of safety and security during their stay?