MIS

Question 2 Decision Support System (20 points)

Write your answer in FULL sentences. Bullet point answers will NOT be graded even if correct.

Choose ONE of the below cases and name it:

- A credit card firm that wants to identify the credit card holders who are likely to default OR

- A municipality that wants to decide where (at which junction) to install traffic lights and what the duration of the traffic lights should be

For the chosen case

a) What type of decision is this? And why do you think so? Explain. (Hint: business decision is not a relevant answer) (5 points)

b) Describe the Decision Support System that you would suggest (the name is NOT sufficient; you should also describe the system by its functionalities / features) (7.5 points)

c) Explain in detail which strategic objectives are supported by that Decision Support System and how it can be achieved? (7.5 points)

NOTE:

- If you do not explicitly state the case you chose, the answers will NOT be graded.

- In order to answer b, you have to answer a. If a is not answered, answers for b will NOT be graded.

- In order to answer c, you have to answer b. If b is not answered, answers for c will NOT be graded.