Question: Model the following situation in BPMN. Make sure to include pools / swimlanes as needed. Roberto runs Chili Fever, a restaurant which has modified its
Model the following situation in BPMN. Make sure to include pools / swimlanes as needed.
Roberto runs Chili Fever, a restaurant which has modified its order and delivery process because of Covid. They are operating with 3 employees, and all their orders are delivered.
Customers are calling in orders, or ordering via their delivery app.
Roberto receives all orders.
For phone orders, Roberto writes down the order on an order slip, and processes a credit card payment for the total.
For delivery app orders payments are processed (prepaid) via the app, but he still prints a copy of the order slip, and also updates the order status in the app to In Progress.
In both scenarios he then places the order slip on the passthrough counter to the kitchen where Anne, the chef, retrieves it. Anne prepares the order, bags it, and places it back on the counter with the customer order stapled to it. If the item ordered is close to running out, she adds a separate note for Roberto.
Roberto takes the order bag from the counter, attaches (staples) a copy of the payment receipt, and places it near the side door.
If it was an app order, he updates the delivery app order to Ready,
If there is a note that items are running low, he updates the delivery app to show the item as unavailable.
Gwen is their delivery driver. She collects the orders from the side door and delivers them.
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