Module 1

1. Defineorganizational behavior(OB).
2. Levels at which we study OB
3. Emotional intelligence
4. The research foundations of OB
5. What is management? What is a manager? Managerial roles and duties.
6. What are the functions of management?
7. What are the three major categories of managerial roles?
8. List the three essential managerial skills.
9. Who is the father of scientific management?
10. What is a bureaucratic organization?
11. Draw Maslows hierarchy.
12. Explain McGregors theory X and Y.
13. What is the contingency approach of management?
14. Be able to describe the major organizational theories (taxonomies) and lessons learned.
15. List the three levels of management and know their major responsibilities.
16. List the six major challenges managers face in the 21st-century work environment.
17. Defineknowledge worker,intellectual capital, etc.
18. What is an organization?
19. When is an organization an open system?
20. Identify the major stakeholders of an organization you are familiar with and describe how that manager can create value for each of these stakeholder groups.
21. Why is the study of historical management theory important for todays business environment?
22. What is corporate social responsibility? In your opinion should businesses be socially responsible? Support your opinion with reasons.
23. Organizations as open systems.

Module 2

1. What is competitive advantage and how is it related to a core competence?
2. Factors that operate in an organization's general environment
3. Factors that operate in an organization's specific environment
4. Diversity: Valuing diversity is different from managing diversity.
5. Affirmative action
6. Difference between prejudice and discrimination
7. Glass ceiling
8. Customer relationship management and supply chain management
9. Continuous improvement and TQM
10. Information technology and decision making
11. Knowledge management and learning organizations
12. The planning process
13. Types of plans
14. Benefits of planning
15. Planning tools and techniques
16. Management by Objectives (MBO)
17. Planning and decision making: decision-making model and inherent assumptions
18. Types of decision: programmed and nonprogrammed
19. Performance gaps, opportunities, and deficiencies
20. Types of decision environments
21. Problem-solving styles
22. Classical and behavioral models
23. Individual vs. group decision making
24. The importance and benefits of planning