Module 3 - Lean Production & Waste Identification

1. List two (2) value activities or processes for the following organizational departments. For each activity, list the customer.

a. Weld department in a truck manufacturing factory

b. Purchasing department in an auto plant

c. Quality department in a large appliance manufacturing plant

d. Emergency department in a large urban hospital

e. Mortgage department in a large bank

f. Human resources department in a university

g. Sales department in a home building company

2. Provide at least one (1) example of the 7 kinds of waste (skip waste 8 - knowledge) for each of the following: Thus, for each item, you will list 7 wastes.

a. Weld department in a truck manufacturing factory

b. Purchasing department in an auto plant

c. Quality department in a large appliance manufacturing plant

d. Emergency department in a large urban hospital

e. Mortgage department in a large bank

f. Human resources department in a university

g. Sales department in a home building company

NOTE: For question 3, choose one (1) of the processes from Question 2 and use this process in question 3. If you would prefer, you may choose a process of your own that you are most familiar with - if you choose your own process, please state the process.

3. Value Assessment

a. Define value for your team. Define this in terms of the process you selected.

b. What are the critical metrics (list 2 of these metrics) that you should track and measure to demonstrate value and effectiveness.