Module 3 - Lean Production & Waste Identification Study Questions from Chapter 2 1. Define value for the following organizations: a. Weld department in a truck manufacturing factory b. Purchasing department in an auto plant c. Quality department in a large appliance manufacturing plant d. Emergency department in a large urban hospital e. Mortgage department in a large bank f. Human resources department in a university g. Sales department in a home building company In developing your answers for each, consider the following questions: Who are the customers? What do they need? 2. Provide at least one example of the eight kinds of waste for each of the following: a. Weld department in a truck manufacturing factory b. Purchasing department in an auto plant c. Quality department in a large appliance manufacturing plant d. Emergency department in a large urban hospital e. Mortgage department in a large bank f. Human resources department in a university g. Sales department in a home building company NOTE: For questions 3 thru 5, choose one (1) of the processes from Question 2 and use in questions 3 - 5. If you would prefer, you may choose a process of your own that you are most familiar with. 3. Define value for your team. a. What are your team's critical few metrics? b. How well do they align with value? c. What might your team do to improve? 4. Provide at least one example of the eight kinds of waste for your team and/or work area. a. What are the most important forms of waste for your team or work area? 5. Provide at least three examples of mura (unevenness) and muri (strain) for your team or work area. a. What are causes of mura and muri for your team and/or work area