Module Eight Lesson Four Resolving Conflict Discussion 27 27 Customer Service Role Play . This is a two part discussion, each part is worth 50 points. Please make sure you complete both parts . If you are the first person to complete the discussion, please return to this discussion later and complete part two once other students have participated. . Use polite and respectful tone for both parts . Use complete sentences. Spelling and grammar counts, please check your work before you submit. . Have fun and be creative! Part one: Salesperson Pretend you are a salesperson (any role in customer service that sells products or services to customers) Complete the following: . Choose a business setting for your role, for example: a fancy restaurant on Friday night or an electronics store right before closing. Describe your scenario in detail. . Identify a problem that causes a customer to be dissatisfied. Identify in your script the type of difficult customer they are portraying from your lesson notes. . Explain in detail how the dissatisfied customer will be handled and what the solution will be.Part two: Customer Pretend that you are now the customer. You have told the salesperson you were unhappy and the salesperson has responded. Now it's your turn as the customer to react to their response and complete the conversation. Read and select one post by a salesperson (your classmates). Only two customers may respond per salesperson: one that IS satisfied with the solution, one that IS NOT satisfied with the solution/ Respond to a salesperson's post with ONE of the the following: . State if you are happy with the solution. Explain why you are very pleased and how the salesperson made the situation better. Remember to respond like the type of difficult customer you are portraying alsp. . State if you are not happy with the solution. Explain why you are not pleased and (if applicable) the situation was made worse. Offer another solution that would be reasonable and fair. As a reminder, use polite and kind words, communicate constructive feedback in a respectful way