MonthCalls$/$HrCS ScoreJob Sat.Esc.Res$\mathrm{.}112,1358884786211,5578982985313,5508688119014,05694811083510,55285901392611,5999292893$Monthly Goals: Calls per Hour $($Calls$/$Hr$)13,500,$ Customer Service Score $($CS Score$)85,$ Job Satisfaction $($Job Sat.$)89,$Escalations $($Esc$.)9,$ Resolutions $($Res$.)90$Which metric would you focus on improving?Calls per HourCustomer Service ScoreEscalationsJob SatisfactionResolutions