Monthly Metrics

$\backslash$table$[[$Month$,$Calls$/$Hr$,$cS score,Job sat.,Esc.,Res.$],[1,14,223,90,85,8,91],[2,12,554,92,84,10,93],[3,10,255,86,89,9,88],[4,11,554,84,84,12,87],[5,12,745,81,91,11,84],[6,12,541,89,88,8,90]]$

Monthly Goals: Calls per Hour $($Calls$/$Hr$)11,500,$ Customer Service Score $($CS Score$)87,$ Job Satisfaction $($Job Sat.$)92,$

Escalations $($Esc$.)10,$ Resolutions $($Res$.)91$

How does the average job satisfaction score compare to the goal?

It is $7\mathrm{.}6\%$ lower than the goal

It is $5\mathrm{.}6\%$ lower than the goal

It is $4\mathrm{.}3\%$ lower than the goal

It is $5\mathrm{.}2\%$ higher than the goal

It is $5\mathrm{.}6\%$ higher than the goal