Moving to anoll Question 10 When using percentiles to compare your organization's quality performance to a group of similar sized organizations, the following is true: O Parcentiles are useful for determining your organization's ranking within the group. Ob Only real process changes will change a percentile significantly (say, from 80% to 20%). Oc Your percentiles can vary significantly due to normal variation, without process changes. Od. Your percentile will remain unchanged as long as your process remains unchanged