Moving to another question will save this response Question Question 21 0.5 points Geographic segmentation focuses on consumers within a specified national, regional or local geographic regione previously in the book we have called these generating while the travel industry often refers to them as market regions True False Question 19 Service blueprints identifies the: Sequences of activities that are replicated for each customer interactions with employees and technology are almost identical Backstage procedures that are invisible to the customer and considers the implementation of the customer journey from the supplers perspective Routine service processes can be controlled stepped procedures, automation and scripts Scripted processes determine the sequence of actions, words and equipment to ensure consistent, satisfactory service encounters. Question 18 identify the advantages (only 2 advantages) and disadvantages (only 2 disadvanatges) of the direct and indirect distribution For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BIUS Paragraph 14px A2 v Arial Question 17 Identify and define 2 (only 2) main elements of career planning? For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). B I y S I g Paragraph Arial 14px Moving to another question will save this response Question 16 of 2 Question 16 05 points Standardised service processes are sequences of activities that are replicated for each customer such as interactions with employees and technology are almost identical True Question 15 The process of developing communicating and maintaining a particular identity and image for a supplier as perceived by the consumer is known as Product Branding Service Advertising