Ms Julia Brown of Sr. Paul, Minnesota purchased lamppost lights from Hartford Lights Exclusive. When shew...

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Ms Julia Brown of Sr. Paul, Minnesota purchased lamppost lights from Hartford Lights Exclusive. When shew received them, there were 17 broken units in the cart. She is requesting resolution to this problem. After careful investigation, it was determined that the problem was the result of the shipment being packed by a temporary employee, who was not abreast on the packing procedures for special order goods. Thus, we will honor the request of the customer. Your Task You will write an Adjustment message to Ms Brown using the deductive sequence. You will attempt to rebuild the positive relationship you had with this customer. You are the manager over purchases and returns Note: Ms. Julia Browns' address is: 1439 Brother Rice St. Paul/Minneapolis, Minnesota 55403 Company Address: Hartford Lights Exclusive 409 Weed Dry Ct. Boston, Mass. 50503 Ms Julia Brown of Sr. Paul, Minnesota purchased lamppost lights from Hartford Lights Exclusive. When shew received them, there were 17 broken units in the cart. She is requesting resolution to this problem. After careful investigation, it was determined that the problem was the result of the shipment being packed by a temporary employee, who was not abreast on the packing procedures for special order goods. Thus, we will honor the request of the customer. Your Task You will write an Adjustment message to Ms Brown using the deductive sequence. You will attempt to rebuild the positive relationship you had with this customer. You are the manager over purchases and returns Note: Ms. Julia Browns' address is: 1439 Brother Rice St. Paul/Minneapolis, Minnesota 55403 Company Address: Hartford Lights Exclusive 409 Weed Dry Ct. Boston, Mass. 50503

Answer rating: 100% (QA)

Subject Resolution of Your Recent Purchase Issue We Value Your Trust Dear Ms Julia Brown I hope this message finds you well First and foremost please ... View the full answer