MT$400$M$2-2$: Analyze the role of planning and metrics in a successful Business Process Management $($BPM$)$ project.

Assessment: Stakeholders, Metrics, and Quick Wins

In this Assessment, you are going to evaluate a specific business process based on the criteria detailed below. If you have already selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for this Assessment, then begin by selecting one. Email your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end with identifiable, specific steps. Your instructor will confirm that the process you selected is suitable or will ask you to select another one.

Part $1$: The Stakeholders

Answer the following questions:

Who are the stakeholders in your selected business process, besides those that are directly involved in the execution of it$?$ List at least two people$/$groups and explain their relationship$/$connection to the process. Also describe what they expect from this project.

What is this process intended to accomplish? What constitutes success? Focus on the selected process, not the organization in general. Be specific about both of these elements $($definition of goals and success$).$

Part $2$: Metrics

List three metrics that you think can help you quantify the performance of the selected business process currently. List and define the metrics clearly, explain why each metric is important in the assessment of the process, and then give an example of the statistic units. For example, if your metric is speed of processing, it may be defined by how quickly each employee audits a tax form, and the example would be that $$on average, you would expect eight tax forms audited per hour.$$

Metric $1$:

Definition

Significance in assessment

Example

Repeat this format for all three.

Part $3$: Quick Wins

Identify two quick wins for your process. For each, describe $($a$)$ what they are, $($b$)$ how they can be accomplished quickly, and $($c$)$ why they will provide a boost to the project.