multiple choice please answer all 4 questions

Which generation segment has incurred the most student loan debt? Millenials Baby Boomers The Silent Generation Gen Z or "Next Gen" Generation Y The "Consumer Shopping/Purchasing Model" or "Consumer Behavioral Model" presented in the text: always begins with active information gathering. always begins with passive information gathering: suggests that consumer behivior is a process. with a series of stages occurring against a backdrop of factors. ends with the buying decision. usually begins with an external event. According to RestaurantOwner.com, quality of customer service in restaurants depends on all of the following EXCEPT: Customers are thanked and encouraged to return Offering a discount for senior citizens. Staff are eager to personalize service Greeters and servers smile, are friendly and have positive attitudes Customers are greeted immediately upon entering the restaurant Question 95 1pts According to Carmine Gallo, author and expert on Apple, Apple's ability to deliver outstanding service is a result of all of the following factors EXCEPT what? (video clip) The associates are taught the acronym "A-P.P.L.E; which stands for Approach, Probe politely, Present a solution, Listen for and resolves issues or concerns, and End with a fond farewell and invitation to return. Apple's customer service model is based on the Ritz Carlton model of customer service. The associates are trained on the principle of enriching lives. Apple believes that hiring a "magnetic personality" is more important than knowledge or proficiency in technology or knowledge about Apple products. Associates are compensated on their performance as measured by sales per month